Director of Sales & Success (Uploadcare Team)

About Uploadcare

Uploadcare is a leading file management and content delivery platform, enabling developers worldwide to upload, manage, process, render, optimize, and deliver digital content for applications and websites via a powerful suite of APIs. The developer-oriented platform was founded in 2011 by experienced web development and image processing enthusiasts who encountered problems with uploading and file management and decided to create an all-in-one solution that worked at scale. 13 years later, Uploadcare has grown rapidly, garnering clients like L’Oreal, PandaDoc, Buffer, Zapier and more.

Uploadcare is part of the Tiugo Technologies family of developer platform brands, which include the TinyMCE and CKEditor Rich Text Editor tools and the ButterCMS headless CMS.

To learn more about Uploadcare, visit uploadcare.com. 

About The Role:

We are seeking a dynamic and experienced Director of Sales & Customer Success to lead our revenue growth and customer retention efforts. This role is perfect for a multi-dimensional sales leader who thrives in driving direct sales, co-selling with partners, and expanding existing customer relationships. You will play a pivotal role in shaping our go-to-market strategy, leading a high-performing team, and ensuring our customers derive maximum value from our solutions.

Key Responsibilities:

• Drive Sales-Assisted New Business Growth. Own and drive sales-assisted new business growth, running consultative sales cycles from qualification to close.

• Retain and Expand Customers. Develop and execute strategies to maximize customer retention, renewals, and expansion revenue through up-selling and cross-selling initiatives.

• Manage the Sales and Success Teams. Direct and nurture the sales team (account executives, business development reps) and the customer success team (customer success mgrs, onboarding specialists) to deliver world-class sales and CS experience. 

• Build and Grow Pipeline. Build, maintain, and optimize the sales and renewal pipeline, ensuring accurate forecasting and reporting.

• Optimize Customer Success. Design and implement world-class customer success programs, enhancing onboarding, engagement, and customer advocacy.

• Expand the Partner Channel. Establish strong relationships with key customers and partners, ensuring alignment with their evolving needs.

• Collaborate with X-Functions. Collaborate effectively with Marketing (including the Self-Service motion), Product, Support, and Engineering teams to refine sales motions, messaging, SS handoffs, customer engagement, product innovation and growth. 

• Know Market Trends and Research. Stay ahead of market trends, competitive landscape, and industry best practices to refine our positioning and pricing strategies.

• Represent Uploadcare to the Market. Represent Uploadcare at industry events, trade shows, and technical conferences; travel as necessary for company meetings, sales meetings, events. 

What We’re Looking For:

• 5+ years of experience in mid-market and enterprise B2B SaaS sales selling developer tools with a strong track record of hitting and exceeding targets.

• Proven success in driving new business, managing renewals, and growing existing accounts.

• Deep customer focus, with the ability to understand technical requirements and translate them into business solutions.

• Excellent communication and presentation skills, comfortable engaging with both technical and executive stakeholders.

• Strategic and analytical mindset, capable of identifying opportunities for optimizing sales and customer success processes.

• Strong leadership and coaching ability, with experience in hiring, mentoring, and scaling high-performing sales and customer success teams.

• Location:  United States or Canada is preferred.

Why Join Uploadcare?

• Work with cutting-edge technology that powers high-performance file management and CDN delivery solutions for leading enterprises.

• Lead a high-impact team and play a key role in shaping our revenue strategy.

• Collaborate with a passionate, innovative, and fast-moving team.

• Enjoy the flexibility of a fully remote work environment, allowing you to thrive from anywhere while contributing to a rapidly expanding company.

• Competitive salary, performance-based incentives, and growth opportunities in a rapidly expanding company.

• Competitive medical, retirement and PTO benefits.

• Extra paid leave and dedicated funds to pursue personal development.

• Access to a mental health and wellbeing platform with 24/7 dedicated support, and targeted programs to promote wellness.

If you are a results-driven sales and customer success leader looking to make a significant impact at a fast-growing developer-first company, we’d love to hear from you!